[rt-users] create more approval queues

[Daniel Garcia Mejia]

I have a question with creating more approbal queues, other than the 
default that comes ('___Approval')

I create a new queue with type 'approval'.

My problem is that when creating a ticket that creates a ticket approval 
in queue '__Aprobbal' when it is approved, the ticket automatically 
switches to 'open'.
In contrast, in another queue 'approbal' that I created, the ticket does 
not go 'open' IS ALWAYSas 'new'.

Why is this?

Thankyou!!

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