[rt-users] Unknown encoding 'GB18030' at RT4.0.4

[Ruslan Zakirov]

On Thu, Dec 29, 2011 at 05:47, nectar <nectar020 at gmail.com> wrote:
> Sir,
>
> Emails which encode with 'GB18030'  can not receive by RT-4.0.4. Mail log as:
>
> Dec 29 08:51:08 server postfix/local[26843]: A58FF51008F:
> to=<email-address>, relay=local, delay=239881,
> delays=239880/0.95/0/0.35, dsn=4.3.0, status=deferred (temporary
> failure. Command output: RT server error.  The RT server which handled
> your email did not behave as expected. It said:  Unknown encoding
> 'GB18030' at /opt/rt4/sbin/../lib/RT/I18N.pm line 323  Stack:
> [/usr/local/lib/perl5/5.10.1/Carp.pm:44]
> [/usr/local/lib/perl5/5.10.1/i686-linux-thread-multi/Encode.pm:189]
> [/opt/rt4/sbin/../lib/RT/I18N.pm:323]
> [/opt/rt4/sbin/../lib/RT/I18N.pm:542]
> [/opt/rt4/sbin/../lib/RT/I18N.pm:214]
> [/opt/rt4/sbin/../lib/RT/EmailParser.pm:282]
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1400]
> [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]  )
>
> I tried to install Encode::HanExtra, but still have the same error message.

Have you restarted web server after installing module? Doc says that module
is loaded on demand and there is no additional steps required, so in theory
after installing Encode::HanExtra things should work.

>
> Refer: http://www.gossamer-threads.com/lists/rt/commit/106389
>
> --
> Jia
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012



-- 
Best regards, Ruslan.