[rt-users] Scrip to notify specific requestors

Robert Wysocki robert.wysocki at contium.pl
Fri Dec 30 08:08:12 EST 2011


Hi,

I would like to achieve configuration allowing me to send out a
notification about something (ticket state change to be specific) only
to requestors matching regexp.
Is it possible to do that in a custom scrip action?
The real question is are the templates processed per-requestor or is the
templated processed once for all requestors?

Regards,
-- 
Robert Wysocki
CONTIUM S.A., http://www.contium.pl




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