[rt-users] Unexpected "CC" stuff in 4.0.4

Jeff Blaine jblaine at kickflop.net
Fri Dec 30 10:01:54 EST 2011


I'm a little confused about something in RT 4.0.4.  If
I do the following:

1. Create new ticket

2. Reply via email to that ticket and add foo at bar.com
    as an *email* CC

RT does the following:

1. Starts including foo at bar.com on replies (expected)

2. Display.html : Does not show foo at bar.com as a "CC".  This
    is very problematic for us, as people end up "on" the ticket
    and we cannot readily see that.  (UNEXPECTED)

3. ModifyPeople.html : shows the following, abbreviated below
    for simplicity (UNEXPECTED)

                                         Cc: none

        Add new watchers:
        Type           Email
        [-     ]       [ foo at bar.com ]
        [-     ]       [             ]
        [-     ]       [             ]

Is all of this expected behavior for 4.0.4?  Can anyone
explain some of the rationale?



More information about the rt-users mailing list