[rt-users] including HTML attachments on a comment action

[Mark Blackman]

Hi,

We're using RT 3.6.7 in one setting and in particular, we'd like to be 
able to

1. submit a ticket via email with a single HTML attachment (already 
supported)

2. view the HTML attachment inline as HTML by default (nice, but not 
critial) for that ticket.

3. most importantly, on "comment", have the HTML attachment sent to
the CC recipients as an HTML attachment (with little or no scrubbing)
for that ticket in step (1). This is critical

Despite using "RT-Attach-Message: yes" in the relevant template, this
is not happening.

Suggestions appreciated.

Regards,
Mark Blackman
Exonetric