[rt-users] Fresh Install of RT-4.0.0rc4

[Max McGrath]

Forgot to mention I am by no means an Apache expert -- I actually know very
little about it! :)
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Tue, Feb 1, 2011 at 10:02 AM, Max McGrath <mmcgrath at carthage.edu> wrote:

> Hi All -
>
> I'm trying a fresh install of RT4 on Ubuntu 10.04.
>
> Right now I am getting to a page that says this:
>
> You're almost there!You haven't yet configured your webserver to run RT.
> You appear to have installed RT's web interface correctly, but haven't yet
> configured your web server to "run" the RT server which powers the web
> interface. The next step is to edit your webserver's configuration file to
> instruct it to use RT's *mod_perl* or *FastCGI* handler. If you need
> commercial support, please contact us at sales at bestpractical.com.
>
> That is with an httpd.conf config of:
>
> <VirtualHost *:80>
> ServerName xxx.carthage.edu
> ServerAdmin mmcgrath at carthage.edu
>
> #config for your main content
> DocumentRoot /var/www
> <Directory /var/www>
> #here and in other places goes config
> #of your main host
> </Directory>
>
> Alias /rt/ /opt/rt4/share/html/
> <Directory /opt/rt4/share/html/>
> Order allow,deny
> Allow from all
> </Directory>
>
> #PerlRequire /opt/rt3/bin/webmux.pl
> #<Location /rt/>
> #AddDefaultCharset UTF-8
> #SetHandler perl-script
> #PerlHandler RT::Mason
> #</Location>
> </VirtualHost>
>
> If I change my httpd.conf to something referenced in web_deployment.pod
> such as:
>
>     <IfModule !mpm_netware_module>
>     <IfModule !mpm_winnt_module>
>     #User rt
>     #Group www
>     </IfModule>
>     </IfModule>
>
>     <VirtualHost rt.example.com>
>         ServerRoot /usr
>         ServerAdmin root at localhost
>
>         LoadModule authz_host_module modules/mod_authz_host.so
>         LoadModule env_module modules/mod_env.so
>         LoadModule alias_module modules/mod_alias.so
>         LoadModule perl_module modules/mod_perl.so
>
>         # optional apache logs for RT
>         # ErrorLog /opt/rt4/var/log/apache2.error
>         # TransferLog /opt/rt4/var/log/apache2.access
>         # LogLevel debug
>
>         AddDefaultCharset UTF-8
>         PerlSetEnv RT_SITE_CONFIG /opt/rt4/etc/RT_SiteConfig.pm
>
>         RedirectMatch permanent (.*)/$ $1/index.html
>
>         DocumentRoot "/opt/rt4/share/html"
>         <Directory "/opt/rt4/share/html">
>             Order allow,deny
>             Allow from all
>
>             SetHandler perl-script
>             PerlResponseHandler Plack::Handler::Apache2
>             PerlSetVar psgi_app /opt/rt4/sbin/rt-server
>         </Directory>
>     <Perl>
>         use Plack::Handler::Apache2;
>         Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
>     </Perl>
>     </VirtualHost>
>
> My RT site doesn't run at all!  I have libapache2-mod-perl2 installed.
>
> Not sure what to do now.
>
> Any help is appreciated!
>
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
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