[rt-users] including HTML attachments on a comment action

Kevin Falcone falcone at bestpractical.com
Tue Feb 1 09:51:36 EST 2011


On Tue, Feb 01, 2011 at 12:13:21PM +0000, Mark Blackman wrote:
> 
> On 1 Feb 2011, at 12:04, Kevin Falcone wrote:
> 
> > On Tue, Feb 01, 2011 at 11:31:41AM +0000, Mark Blackman wrote:
> >> Despite using "RT-Attach-Message: yes" in the relevant template, this
> >> is not happening.
> > 
> > RT-Attach-Message attaches attachments from the current transaction.
> > It *sounds* like you added the attachment in Create or a previous
> > comment?
> 
> That's right, the attachment was part of the initial email submission.
> Currently, the 'comment' action will quote the entire original transaction
> (which was a Create), but does not attach the HTML attachment, which for this 
> purpose is required. 
> 
> Is this possible? Do I need to tweak either the template
> used during 'Create' or the one used during 'Comment'.

RT-Attach-Message will send the attachment on Create, but attaching it
to the Correspond/Comment action later would take code.

-kevin
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