[rt-users] scripts for daily notifications for unassigned and unresolved tickets

[Kenneth Crocker]

Joseph,

Unfortunately, I haven't set up a Global Dashboard. But after looking over
the options, I don't think you can create a single Global Dashboard to send
a "Daily Reminder" report without that report including everyone's tickets
for everyone to see.

What I did was go to each Queue Manager and ask them if they wanted such a
reminder report and set up a dashboard for them (only). That has worked well
for us.

Sorry.

Kenn
LBNL

On Thu, Feb 3, 2011 at 10:05 AM, Joseph Spenner <joseph85750 at yahoo.com>wrote:

> --- On Mon, 1/31/11, Kevin Falcone <falcone at bestpractical.com> wrote:
>
> > From: Kevin Falcone <falcone at bestpractical.com>
> > Subject: Re: [rt-users] scripts for daily notifications for unassigned
> and unresolved tickets
> > To: rt-users at lists.bestpractical.com
> > Date: Monday, January 31, 2011, 9:45 AM
> > On Mon, Jan 31, 2011 at 08:39:47AM
> > -0800, Joseph Spenner wrote:
> > >    --- On Fri, 1/28/11, Kenneth Crocker
> > <kfcrocker at lbl.gov>
> > wrote:
> > >
> > >      From: Kenneth Crocker <kfcrocker at lbl.gov>
> > >      Subject: Re: [rt-users] scripts
> > for daily notifications for unassigned and unresolved
> > >      tickets
> > >      To: rt-users at lists.bestpractical.com
> > >      Date: Friday, January 28, 2011,
> > 11:00 AM
> > >
> > >      Joseph,
> > >
> > >      If you're on 3.8.x, this can be
> > done using Dashboards.
> > >
> > >      Kenn
> > >      LBNL
> > >
>
> Kenneth:
>  This appears to work pretty good.  Do you know if there's a way to set
> this up in a global way, such that a daily reminder could be sent to all
> users about their own unresolved tickets?
>
>
>
>
>
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