[rt-users] Show RealName in Query Results?

[Raed El-Hames]

Bryan:

I think you can do that via a configuration  variable in your rt3/etc/RT_Config.pm
Have a look there.

Regards;
Roy

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bryan Thoren
Sent: 04 February 2011 10:37
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Show RealName in Query Results?

I'm running RT 3.8.8 on Ubuntu Server 10.10.  Everything runs great.

I need a way to display the ticket owner's RealName in query results instead of the short, login Name.  In our system, the login name is a cryptic collection of letters and numbers.  Using the user's real name will make the search results much easier to read and work with.

Thanks for your help!

--Bryan Thoren

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