[rt-users] Overlay - local Problem

Violetta J. Wawryk v.wawryk at science-computing.de
Fri Feb 4 07:57:02 EST 2011


Hi List,

I don't know what I am doing wrong.

RT: 3.6.7

I want to change a Mailtext, so that a Mailer who has no User in RT 
doesn't get the text:

"RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email."

If found the text in:

# ll /usr/share/request-tracker3.6/lib/RT/Interface/Email.pm
-rw-r--r-- 1 root root 28435 2008-04-11 20:34 
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm

so I copied the File to a local-Folder and changed the text

# ll /usr/share/request-tracker3.6/local/RT/Interface/Email.pm
-rw-r--r-- 1 root root 29052 2011-02-04 12:39 
/usr/share/request-tracker3.6/local/RT/Interface/Email.pm

then I cleared the mason cache, started the webserver new but it still 
uses the wrong Email.pm as you can see in the logfile:

Feb  4 13:13:45 RT: RT could not load a valid user, and RT's 
configuration does not allow for the creation of a new user for this 
email (xxx at xxxx.de).  You might need to grant 'Everyone' the right 
'CreateTicket' for the queue testqueue. 
(/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:243)

Is there another service I have to restart, or what else could it be?

Thanks for your help
Violetta
-- 
Vorstand/Board of Management:
Dr. Bernd Finkbeiner, Dr. Roland Niemeier, 
Dr. Arno Steitz, Dr. Ingrid Zech
Vorsitzender des Aufsichtsrats/
Chairman of the Supervisory Board:
Michel Lepert
Sitz/Registered Office: Tuebingen
Registergericht/Registration Court: Stuttgart
Registernummer/Commercial Register No.: HRB 382196 





More information about the rt-users mailing list