[rt-users] Show RealName in Query Results?

[Bryan Thoren]

Roy,
BINGO!
That solved the problem.  I can't thank you enough for your patient
assistance.
Have a wonderful day,

--Bryan Thoren


On Fri, Feb 4, 2011 at 7:34 AM, Raed El-Hames <
Raed.El-Hames at daisygroupplc.com> wrote:

>  If you need to tinker with the code, then I think the changes you need to
> do will be in ColumnMap in html/Elements/RT__Ticket
>
> Look for OwnerObj->Name and change it to OwnerObj->RealName
>
>
>
> Good luck
>
>
>
> Roy
>
>
>
> *From:* Bryan Thoren [mailto:bthoren at gmail.com]
> *Sent:* 04 February 2011 12:12
>
> *To:* Raed El-Hames
> *Subject:* Re: [rt-users] Show RealName in Query Results?
>
>
>
> Roy,
>
> I truly appreciate the help.
>
>
>
> As suggested, I found the setting in the user preferences.  I tested all of
> the options.  None of them impacted the search results at all.  They *do*
> seem to change how user names appear in the query builder.  Unfortunately,
> it appears this preference setting is not connected to the __OwnerName__
> field in the query results.
>
>
>
> Very frustrating!
>
>
>
> Perhaps the change needs to be made in the Perl code?
>
>
>
> Any other suggestions?
>
>
>
> Thanks again for the help,
>
>
>
> --Bryan
>
>
>
> On Fri, Feb 4, 2011 at 6:57 AM, Raed El-Hames <
> Raed.El-Hames at daisygroupplc.com> wrote:
>
> Bryan:
>
>
>
> I think its also a user preference, (I don’t have my RT interface to hand),
> but I would suggest you look in your preferences and see if there are any
> references to user name.
>
> The idea is what you set in RT_SiteConfig is the default, but if you have
> already saved you preferences , then the format saved in there is the one
> that apply.
>
>
>
> Roy
>
>
>
>
>
> *From:* Bryan Thoren [mailto:bthoren at gmail.com]
> *Sent:* 04 February 2011 11:23
> *To:* Raed El-Hames
> *Subject:* Re: [rt-users] Show RealName in Query Results?
>
>
>
> Roy,
>
> Thanks for the quick response.
>
>
>
> I already tried the following setting in RT_SiteConfig.pm.  Is it the one
> you are referring to?
>
>
>
> Set($UsernameFormat, 'verbose');
>
>
>
> According to the documentation, it should use RealName and EmailAddress.
>  However, it did not make any difference to my query results.
>
> I did clear the Mason cache and re-start Apache, so all changes should take
> effect, right?
>
>
>
> Did I do that wrong?  Or, are there other options to try?
>
>
>
> Thanks again,
>
>
>
> --Bryan
>
>
>
> On Fri, Feb 4, 2011 at 6:07 AM, Raed El-Hames <
> Raed.El-Hames at daisygroupplc.com> wrote:
>
> Bryan:
>
>
>
> I think you can do that via a configuration  variable in your
> rt3/etc/RT_Config.pm
>
> Have a look there.
>
>
>
> Regards;
>
> Roy
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Bryan Thoren
> *Sent:* 04 February 2011 10:37
> *To:* rt-users at lists.bestpractical.com
> *Subject:* [rt-users] Show RealName in Query Results?
>
>
>
> I'm running RT 3.8.8 on Ubuntu Server 10.10.  Everything runs great.
>
>
>
> I need a way to display the ticket owner's RealName in query results
> instead of the short, login Name.  In our system, the login name is a
> cryptic collection of letters and numbers.  Using the user's real name will
> make the search results much easier to read and work with.
>
>
>
> Thanks for your help!
>
>
>
> --Bryan Thoren
>
>
>
>
>
>
>
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