[rt-users] set a default queue

[Thomas Sibley]

On 07 Feb 2011 12:25, Chris Barnes wrote:
> More noob questions  :-O
> 
> We have 7 different queues to differentiate what type of problems we
> deal with (sysadmin, helpdesk, a/v, etc).
> 
> I don't mind the drop down menu for queues listing these alphabetically,
> but it would be REALLY nice if I could set a "default queue" for
> everything OTHER than requests that come in via email.
> 
> 
> Said another way:
> 
> * if a ticket is created via email, the queue should be set to
> "unassigned" (one of our queues).   This part is already working...
> 
> * if a ticket is created using the RT interface, the default queue
> should be "helpdesk".
> 
> What do I need to change to make this happen?

This is a config option.  Search for "default queue" in `perldoc
etc/RT_Config.pm`

Thomas