[rt-users] Problem with creating tickets through email

Kevin Falcone falcone at bestpractical.com
Tue Feb 8 16:30:13 EST 2011


On Mon, Feb 07, 2011 at 03:33:13PM +0530, Rohit Babu wrote:
>    Hello,
> 
>    I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem with creating ticket
>    through mail. i have followed the blow link:
>    [1]http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html
> 
>    But i cant create a ticket through mail. Please help.
> 
>    Please find below my fetchmailrc file.
> 
>    set syslog;
>    set daemon 20;
> 
>    poll [2]pop.gmail.com proto pop3 port 995:
>    username [3]rt at mydomain.in password ******** ssl mda "/usr/bin/perl /usr/sbin/rt-mailgate
>    --url [4]http://192.168.1.138/rt3/ --queue General --action correspond"
> 
>    Its fetching mails from my mail account. There is no ticket created in my RT.

And what do your RT logs say?
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