[rt-users] Question about Scripts

[Kevin Falcone]

On Tue, Feb 08, 2011 at 02:43:07PM -0800, Tim Gustafson wrote:
> Hi,
> 
> I have an RT installation that is quite old now, and has been handed
> down to me by a person who is no longer with us.  The configuration
> has been modified and modified over the years and I'm not sure how
> closely it resembles the "out of the box" configuration anymore.
> 
> I've been getting some complaints from users about not getting
> notified in certain circumstances, so I was trying to make sure that
> I have all the "right" scrips set up, and I was wondering if the
> list would care to comment on what I've got set up right now.  I'm
> attaching a little text file that has the list of all the scrips I'm
> using right now.
> 
> Is the list I've attached reasonable?  Am I missing anything
> obvious?  Should any of these go away?

You may wish to compare with the @Scrips section of RT 3.8.8's
etc/initialdata to see what we ship these days.  Aside from On Resolve
Notify AdminCcs your scrips look fairly stock

> 01 - Notify Requestors of New Ticket 		TransactionCreate 	On Create 	Autoreply To Requestors 	Autoreply
> 02 - Notify Admins of New Ticket 		TransactionCreate 	On Create 	Notify AdminCcs 		Transaction
> 03 - Notify Requestors of Correspondence 	TransactionCreate 	On Correspond 	Notify Requestors and Ccs 	Correspondence
> 04 - Notify Admins of Correspondence 		TransactionCreate 	On Correspond 	Notify AdminCcs 		Transaction
> 05 - Notify Others of Correspondence 		TransactionCreate 	On Correspond 	Notify Other Recipients 	Correspondence
> 06 - Notify Admins of Comment 			TransactionCreate 	On Comment 	Notify AdminCcs 		Transaction
> 07 - Notify Others of Comment 			TransactionCreate 	On Comment 	Notify Other Recipients 	Correspondence
> 08 - Notify Requestors of Resolution 		TransactionCreate 	On Resolve 	Notify Requestors and Ccs 	Resolved
> 09 - Notify Admins of Resolution 		TransactionCreate 	On Resolve 	Notify AdminCcs 		Transaction
> 10 - Re-Open Ticket on Correspondence 		TransactionCreate 	On Correspond 	Open Tickets

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