[rt-users] Queue-specific message box contents

[Kenneth Crocker]

Brian,

We do this as well, but we use individual Custom Fields with specific values
to select from to get a more precise set of inputs.

Kenn
LBNL

On Wed, Feb 9, 2011 at 5:50 AM, Brian P. Bilbrey <bbilbrey at dynaxys.com>wrote:

> My goal: I've got a change management queue. When I create a new ticket in
> the
> web interface for this queue, I want the MessageBox (comment) field
> pre-populated with text headers like these:
>
> """
> Description:
>
> Implementation Method:
>
> Reversion Method:
>
> Anticipated Downtime:
>
> Risks:
>
> """
>
> This helps ticket creators (including myself) to keep in mind all the
> things we
> should be considering for every CM event.
>
> But I only want this text to show up when I click on the New Ticket In
> ChangeMgmt button in the web interface. Not for comments, or for any other
> queues.
>
> I've spent a fair bit of time with Google trying to find references to
> managing
> the message box using a user-defined condition scrip, and have had no luck
> - the
> links for custom scrips from RT-users mostly refer to managing email
> templates.
>
> In an ideal world, I'd be able to say "Use this template to populate the
> comment
> field on ticket creation for this queue." But I don't see how to do that.
>
> Does anyone have any guidance for me?
>
> Thanks,
>
> .brian
>
> --
> Brian Bilbrey : Dynaxys LLC : UNIX Systems : 301.622.0900 x364
>
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