[rt-users] Notify specific owner on Correspond

[Kenneth Crocker]

Kurt,

I think you need to add a check for a "correspond" transaction to your
condition.

Kenn
LBNL

On Fri, Feb 11, 2011 at 11:37 AM, Kurt Engle <engle at 4j.lane.edu> wrote:

> I have created a scrip that successfully notifies owners but now I need to
> be able to only run this scrip when a specific owner is listed on the
> ticket. I am guessing that I need a Custom Condition for this scrip. So far
> I have the following:
>
> Description: On Correspond notify specific owner
> Condition: User Defined
> Action: Notify Owner
> Template: Global template: Admin Correspondence
> Stage: Transaction Create
>
> Custom Condition:
> my $trans = $self->TransactionObj;
> my $ticket = $self->TicketObj;
> my $ownerid = $ticket->Owner;
>
> if ($ownerid = 34) {
>     return 1;
> }
> else {
>     return 0;
> }
>
>
> So far, this scrip does not discriminate based on the ticket owner.
>
> Thanks for your help
> --
> Kurt Engle
>
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