[rt-users] Notify specific owner on Correspond

[Kurt Engle]

Bingo. That took care of it. Thanks for the code. 

Kurt 


From: "Kenneth Crocker" <kfcrocker at lbl.gov> 
To: rt-users at lists.bestpractical.com 
Sent: Monday, February 14, 2011 9:06:28 AM 
Subject: Re: [rt-users] Notify specific owner on Correspond 

Kurt, 

This (in Custom Condition) will ensure the code is triggered only on Correspondence: 

my $trans = $self->TransactionObj; 
my $ticket = $self->TicketObj; 
my $ownerid = $ticket->Owner; 

return 0 unless ($trans->Type eq 'Correspond' && 
your owner comparison); 


Good luck. 

Kenn 
LBNL 


On Fri, Feb 11, 2011 at 1:22 PM, Kurt Engle < engle at 4j.lane.edu > wrote: 




Kenn can you give me some pointers on how to do that? 

Thanks, 

Kurt 


From: "Kenneth Crocker" < kfcrocker at lbl.gov > 
To: rt-users at lists.bestpractical.com 
Sent: Friday, February 11, 2011 12:05:37 PM 
Subject: Re: [rt-users] Notify specific owner on Correspond 




Kurt, 

I think you need to add a check for a "correspond" transaction to your condition. 

Kenn 
LBNL 


On Fri, Feb 11, 2011 at 11:37 AM, Kurt Engle < engle at 4j.lane.edu > wrote: 




I have created a scrip that successfully notifies owners but now I need to be able to only run this scrip when a specific owner is listed on the ticket. I am guessing that I need a Custom Condition for this scrip. So far I have the following: 

Description: On Correspond notify specific owner 
Condition: User Defined 
Action: Notify Owner 
Template: Global template: Admin Correspondence 
Stage: Transaction Create 

Custom Condition: 
my $trans = $self->TransactionObj; 
my $ticket = $self->TicketObj; 
my $ownerid = $ticket->Owner; 

if ($ownerid = 34) { 
return 1; 
} 
else { 
return 0; 
} 


So far, this scrip does not discriminate based on the ticket owner. 

Thanks for your help 
-- 
Kurt Engle 



-- 
-kurt 



-- 
-kurt 
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