[rt-users] Fwd: Sending Email to CustomField value

[Vikas Srivastava]

You are a genius !!!  I changed it to "Notify Others" and works perfect as
RT :)

Thank you so much .


Kind Regards
Vikas Srivastava



On Mon, Feb 14, 2011 at 9:23 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Vikas,
>
> RT provides some basic Conditions and actions. You've put code in for a
> Custom Condition, yet you specifiy the *basic* "On Resolve". That's
> redundant. Get ride of the Custom COndition Code.
>
> However, that isn'tr the reason it doesn't work. You specified
> "User-Defined" for your Action and I use "Notify Others". Try that and get
> ride of all that Custom Code.
>
> Kenn
> LBNL
>
>
> On Mon, Feb 14, 2011 at 12:25 AM, Vikas Srivastava <
> vikas.k.srivastava at gmail.com> wrote:
>
>> Hi Kenn ,
>>
>> Any pointers on the following please . Still struggling to get this
>> working .
>>
>> Regards
>>
>> Vikas
>>
>>
>> ---------- Forwarded message ----------
>> From: Vikas Srivastava <vikas.k.srivastava at gmail.com>
>> Date: Fri, Feb 11, 2011 at 3:48 PM
>> Subject: Re: [rt-users] Sending Email to CustomField value
>> To: Kenneth Crocker <kfcrocker at lbl.gov>
>> Cc: rt-users at lists.bestpractical.com
>>
>>
>>
>> Hi Kenn ,
>>
>> Thank you so much , but for some reasons I am not able to get it working .
>>
>>
>> Here is what I did .
>>
>> Created A Template :
>> ------------------------
>>
>> Name : Send Email to Customer on Closure
>> Description : Send Email to Customer on Closure
>> Content:
>>
>>     RT-Attach-Message: yes
>>     To: {$Ticket->FirstCustomFieldValue('Customer Email')}
>>
>>     Subject: Request Titled: "{$Ticket->Subject}"
>>
>>         Some Content here .
>>
>>
>> Created A Scrip :
>> ------------------------
>>
>> Description : Email On closure
>> Condition : On Resolve
>> Action : User Defined
>> Template : Send Email to Customer on Closure
>> Stage : TransactionCreate
>>
>> Custom condition: return 1;
>> Custom action preparation code:return 1;
>> Custom action cleanup code:return 1;
>>
>>
>>
>> When I resolved the case no email is sent to the email address mentioned
>> in the Custom field named "Customer Email"
>>
>> Appreciate your inputs .
>>
>> Regards
>>
>> Vikas
>>
>>
>>
>> On Fri, Feb 11, 2011 at 8:52 AM, Kenneth Crocker <kfcrocker at lbl.gov>wrote:
>>
>>> Vikas,
>>>
>>> We do that thru the Template. Below is an example of what we do to send
>>> an email to a person selected to be the QA tester/Approver of work before it
>>> is migrated/resolved:
>>>
>>> RT-Attach-Message: yes
>>> To: {$Ticket->FirstCustomFieldValue('QA Approver')}
>>> Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA
>>> Testing
>>>
>>>
>>> ----------------------------------------------------------------------------
>>> TICKET INFORMATION:
>>> Queue  : {$Ticket->QueueObj->Name}
>>> Number : {$Ticket->Id}
>>> Subject: {$Ticket->Subject}
>>>
>>> ----------------------------------------------------------------------------
>>> Priority is: {$Ticket->Priority}
>>> Requestor  : {$Ticket->Requestors->UserMembersObj->First->Name}
>>> Created  by: {$Ticket->CreatorObj->Name}
>>> Created  on: {substr($Ticket->Created, 0, 10)}
>>> Owned    by: {$Ticket->OwnerObj->Name}
>>> Development Started on: {substr($Ticket->Started, 0, 10)}
>>>
>>> ----------------------------------------------------------------------------
>>> To indicate your approval of the QA test results, merely
>>> "Reply" (only) to this email with your comments:
>>>
>>>
>>>                         Thank you,
>>>                         {$Ticket->QueueObj->CorrespondAddress()}
>>>
>>> We like to include a lot of Ticket data in our emails to the recipients.
>>> All of out templates are custom.
>>>
>>> Hope this helps.
>>>
>>> Kenn
>>> LBNL
>>>
>>>
>>> On Fri, Feb 11, 2011 at 8:00 AM, Vikas Srivastava <
>>> vikas.k.srivastava at gmail.com> wrote:
>>>
>>>> Hi All ,
>>>>
>>>>
>>>>
>>>>
>>>> Could you please help me in  creating a scrip that sends emails to email addresses noted in custom field values .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> So say in CF1 i have johndoe at abc.com
>>>> And in CF2 i have mjames at abc.com .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Upon case closure I would like to emails (different content) to be sent to the above to CFs .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Any help would be much appreciated .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Vikas
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>
>>
>
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