[rt-users] upgrade issue from 3.6.1 to 3.8.8

[Thomas Sibley]

On 16 Feb 2011 10:40, Nicolas GUIOT wrote:
>  and I  have the following in rt.log : 
> 
> [Wed Feb 16 15:29:33 2011] [error]: error:    couldn't parse head; error near:
> Bonjour, (/usr/share/request-tracker3.8/lib/RT/Template_Overlay.pm:356)
> 
> Which is the beginning ot the PEC template : 
> Subject: PEC: {$Ticket->Subject}
> Bonjour,
> 
> Nous vous informons que le traitement de ce ticket a été pris en charge par {$Ticket->OwnerObj->RealName}.
> 
> Merci.

The template headers need to be separated from the body by a blank line.
 So put a blank line between the Subject: line and Bonjour.

Thomas