[rt-users] scrip OnComment triggered when script is resolved

Nicolas GUIOT nicolas.guiot at risc-group.com
Mon Feb 21 10:09:41 EST 2011


Hi

I have a different behaviour on my new RT instance (3.8.8 debian squeeze) that I didn't have on the old one (3.6.1 tarball) : 

When I solve a ticket, I have the following in the logs : 


[Mon Feb 21 15:03:22 2011] [info]: <rt-3.8.8-31098-1298300602-1101.28972-7-0 at example.org> #28972/314283 - Scrip 7 On Comment, notify AdminCCs as Admin-comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300)

[Mon Feb 21 15:03:22 2011] [info]: <rt-3.8.8-31098-1298300602-431.28972-9-0 at example.org> #28972/314285 - Scrip 9 On resolve, notify Owner, requestor, CCs and AdminCCs as comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300)

I did not write any comment, only clicked on "Solve" then "update ticket". The only reason that could explain this, is that I have a default signature, so the comment field is not empty : is that the reason it triggers the "Scrip 7 On Comment, notify AdminCCs as Admin-comment" ??

How could I prevent this while keeping my signature ?

Thanks in advance for your help
Nicolas




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