[rt-users] Hide real name in reply of RT

[Kevin Falcone]

On Thu, Feb 24, 2011 at 06:14:29PM -0500, Gilbert Rebeiro wrote:
> We would like our the users in our support organization to remain
> anonymous, is there a way to prevent real names to be included in
> the Reply?
> It is important to show internally, especially for comments.

You can change the Correspond template to say something like:

From: Some Name <email address>

and you can write some code to fetch the correct email address and
name based on the $Ticket->QueueObj object so it varies per queue.
Just don't change the comment templates.

In 4.0 this becomes a Queue configuration option

-kevin
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