[rt-users] Fwd: Fw: [ Hewitt & May #176] Test Ticket - #1 from yahoo mail box

Naresh Maharaj naresh at hewittandmay.com
Tue Jan 4 17:09:05 EST 2011


Dear All

We have found in issue in RT that causes us great concern.

Below is a ticket which has a Comment followed by a Correspondence

The problem is when we reply to a ticket (I assume this creates a
correspondence) the customer also sees the Comment in the reply.

The example below has a Comment "Customer is complete nobhead."

The Correspondence has a reply of "This ticket has now been closed."

In the exact email below the customer / requester contactnkm at yahoo.com would
have definitely seen the bizarre internal comment.

I was under the impression that this could never happen as comments were for
internal use and never seen by the Requester.

Kind regards


Naresh

---------- Forwarded message ----------
From: Naresh Maharaj <contactnkm at yahoo.com>
Date: 4 January 2011 22:01
Subject: Fw: [ Hewitt & May #176] Test Ticket - #1 from yahoo mail box
To: "Naresh (Gmail) Maharaj" <contactnkm at gmail.com>






--- On Tue, 4/1/11, rt-customercare at admin.hewittandmay.com <
rt-customercare at admin.hewittandmay.com> wrote:

> From: rt-customercare at admin.hewittandmay.com <
rt-customercare at admin.hewittandmay.com>
> Subject: [ Hewitt & May #176] Test Ticket - #1 from yahoo mail box
> To: contactnkm at yahoo.com
> Cc: kirsty.lickorish at extera.co.uk, naresh at hewittandmay.com
> Date: Tuesday, 4 January, 2011, 21:35
> This ticket has now been closed.
>
> Henk, Customer Care
>
> Hewitt & May (Shirtmakers) Ltd
> customercare at hewittandmay.com
> www.hewittandmay.co.uk
>
> On Tue Jan 04 21:34:54 2011, henkdhoore wrote:
> > Customer is complete nobhead.
> >
> > Henk, Customer Care
> >
> > Hewitt & May (Shirtmakers) Ltd
> > customercare at hewittandmay.com
> > www.hewittandmay.co.uk
> >
>
>
>
>






-- 
Naresh Maharaj,

Hewitt & May (Shirtmakers) Ltd
email: info at hewittandmay.com
web: http://www.hewittandmay.co.uk
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110104/5dc2bc62/attachment.htm>


More information about the rt-users mailing list