[rt-users] time worked - within a certain time period

tarminuscf tarminuscf at gmail.com
Wed Jan 5 17:45:45 EST 2011


Hi All, 

If I have a ticket that is 1 month old. How can I get the value of time 
worked tallied up for only the last 7 days the ticket was worked on? 

So if the ticket has a grand total of 200 minutes on the 1 month old ticket. 
But the last 7 days only have a cumulative 60 minutes worked. The value 
I would be looking for is that 60 minutes. 

Anyone have insights on how I can get that value by means of RT reporting 
or direct DB query? 

thanks, 
tar
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