[rt-users] Communicate a message to web UI from inside Scrip?

[Christian Loos]

How about put a comment with your script in the ticket.
The Ticket history would then look like this:
* Status change from open to resolve
* Comment: ERROR: Cannot resolve without a value for BlahBlah.
* Status change from resolved to open

I think this would make it clear for the user why they can't resolve the
ticket.

-Chris

Am 06.01.2011 19:10, schrieb Jeff Blaine:
> As part of my current solution (ongoing) to the "Don't allow
> resolve if a certain CF is not set" topic, I am resetting
> the ticket status back to "open" when I see that someone
> tried to resolve while the specific CF was not set.
> 
> Unfortunately, even though my code set the status back to
> "open", the "BriefMessage" on the transaction still says
> that the status went from "open to resolved" ... yet the
> ticket shows properly *as open still*.
> 
> Is there a way to queue one of these notices to the user
> from within my Scrip?
> 
>     ERROR: Cannot resolve without a value for BlahBlah.
>