[rt-users] Resolve w/o emailing user

Thomas Sibley trs at bestpractical.com
Tue Jan 11 10:57:32 EST 2011


On 11 Jan 2011 10:55, Chris Barnes wrote:
> Which leads me to my question - is there any way to mark a ticket as
> resolved *without* the end-user getting an email telling them that their
> ticket has been closed?

Disable the relevant scrips before you mark the tickets resolved.

Thomas



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