[rt-users] Limited ReadOnly View for visitors without RT-accounts

[Kevin Falcone]

On Tue, Jan 11, 2011 at 10:17:48PM +0100, Johan Elmerfjord wrote:
>    I manage a installation of RT v. 3.8.7 that is using external LDAP for authentication.
>    All RT-users have local accounts and preferences but now we are investigating the
>    possibilities to open up several queues in RT with a Read-Only view for everyone that passes
>    LDAP authentication.
> 
>    How can this be done in a smart way?
> 
>    It's probably really useful if they can just punch in the RT-ticket-number and see the history
>    and current status, on tickets that they are somewhat involved in.
>    I imagine this could be done with a homemade web-UI that is behind LDAP-auth and where I just
>    get the info through rest and dumps that with some formatting.
> 
>    Would it be possible to open up the RT-interface and maybe exclude only certain queues?
>    New virtual server that connects to RT using a Read-Only pre-specified user?
> 
>    Other alternatives that I haven't thought/didn't know about??
> 
>    Any hints would be greatly appreciated.

Sounds like you just want to make those users Unprivileged and have
them use the SelfSErvice UI + the proper rights management so they can
see tickets that they're the requestor or CC on

-kevin
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