[rt-users] how to assign ticket to unprivileged users from ExternalAuth

[Kenneth Crocker]

Jonathan,

In addition to what Kevin said, you will need to make sure that the rights
you grant GLOBALLY will not give too much ability to this grouop. You might
have to remove some of those GLOBAL rights and grant them to individual
Queues, minus the Queue that this special group uses.

Kenn
LBNL

On Thu, Jan 13, 2011 at 9:50 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Jan 13, 2011 at 09:23:11AM -0800, Jonathan Salomon wrote:
> >    Hi all,
> >
> >
> >
> >    I've configured ExternalAuth to authenticate against our AD and this
> works well. I created a
> >    user group that has some unprivileged users from the AD as its
> members. Now I want to assign
> >    some of these tickets to members of this group as the owner of such
> ticket. However, since
> >    they are users from the ExternalAuth they are not listed in the
> dropdown. Should I make these
> >    users privileged (I'd prefer not to).
>
> Just grant that group OwnTicket in the appropriate queue.  Ticket
> Ownership isn't tied to Privileged or Unprivileged, it is tied to the
> OwnTicket right.
>
> -kevin
>
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