[rt-users] Endless auto-reply loop

[Kevin Falcone]

On Tue, Jan 18, 2011 at 12:05:06PM -0500, Sean Quinlan wrote:
>    They aren't a user in RT. The only users within RT are the staff and volunteers for the
>    membership office. The 'clients' are the the thousands of people who join the organization
>    (Interscholastic Equestrian Association), mostly riders and coaches. Because the membership
>    'office' is actually a group of people who are widely distributed geographically, working out
>    of their homes, keeping track of support requests was becoming a nightmare. Our hope is that
>    RT can centralize the point of communication and tracking open issues.
> 
>    Given that, we configured it so anyone could email in and create a new ticket. Most members of
>    the IEA do have an email address, so I suppose we could add them all 'by hand', but how would
>    we keep the membership in sync, which changes a little all the time and has significant churn
>    every enrollment period (late summer).


You said you don't want RT emailing a mailing list.  To stop it from
sending mail to the mailing list:

>      Configuration -> Users, search for the user, leave the username as the
>      email address and then blank out the email address of the user record.
>      -kevin

If RT has received or sent mail to an email address, there
is a User, believe me.

-kevin
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