[rt-users] Endless auto-reply loop

[Sean Quinlan]

Ah, my apologies! I went to the Users page and didn't see them, and did not
register your instruction to search for them. Thanks for being patient and
reposting your instructions. I have done as you suggested, and hopefully
that takes care of it.

Thanks again,
Sean


On Tue, Jan 18, 2011 at 12:18 PM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Tue, Jan 18, 2011 at 12:05:06PM -0500, Sean Quinlan wrote:
> >    They aren't a user in RT. The only users within RT are the staff and
> volunteers for the
> >    membership office. The 'clients' are the the thousands of people who
> join the organization
> >    (Interscholastic Equestrian Association), mostly riders and coaches.
> Because the membership
> >    'office' is actually a group of people who are widely distributed
> geographically, working out
> >    of their homes, keeping track of support requests was becoming a
> nightmare. Our hope is that
> >    RT can centralize the point of communication and tracking open issues.
> >
> >    Given that, we configured it so anyone could email in and create a new
> ticket. Most members of
> >    the IEA do have an email address, so I suppose we could add them all
> 'by hand', but how would
> >    we keep the membership in sync, which changes a little all the time
> and has significant churn
> >    every enrollment period (late summer).
>
>
> You said you don't want RT emailing a mailing list.  To stop it from
> sending mail to the mailing list:
>
> >      Configuration -> Users, search for the user, leave the username as
> the
> >      email address and then blank out the email address of the user
> record.
> >      -kevin
>
> If RT has received or sent mail to an email address, there
> is a User, believe me.
>
> -kevin
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110118/3a5d5662/attachment.htm>