[rt-users] Manually creating a user in RT's db (MySQL)

[Alberto Vazquez]

Guys,

I am new to RT and a novice on MySQL.  Currently, we do not allow auto
create for external senders to any of our Q's, but one of our departments
want to use RT to start receiving emails (tickets) from an external source.
My questions is, if I create this external entity in the RT database, would
RT accept that, and if so, how in the heck do I create that entry in MySQL,
with the right permissions?


Many thanks  ...
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