[rt-users] Manually creating a user in RT's db (MySQL)

[Alberto Vazquez]

This worked, but I had to check the "Allow access to RT" option, otherwise
it would not work.

Thanks,

Alberto

On Thu, Jan 20, 2011 at 9:00 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote:
> >    Thank you Sir, I will give it a try. I was under the impression that
> this is for users with
> >    the need to access RT, since this external just needs to be able to
> send an email to RT and
> >    get a ticket create.
>
> Anyone who sends mail to RT gets a user account.  If you're limiting
> ticket creation to existing accounts, you will need to create a user
> that doesn't have a password and isn't allowed to be granted rights
> but does have an email address.
>
> -kevin
>
> >    I will give a shot and see if it does the trick. I will let you know
> how it tuns out.
> >    Alberto
> >
>  >    On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone <[1]
> falcone at bestpractical.com> wrote:
> >
> >      On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote:
> >      > Guys,
> >      > I am new to RT and a novice on MySQL. Currently, we do not allow
> auto create for external
> >      > senders to any of our Q's, but one of our departments want to use
> RT to start receiving
> >      emails
> >      > (tickets) from an external source.
> >      > My questions is, if I create this external entity in the RT
> database, would RT accept
> >      that,
> >      > and if so, how in the heck do I create that entry in MySQL, with
> the right permissions?
> >
> >      You should be able to do this from Configuration -> Users -> Create
> >      -kevin
>



-- 
Alberto Vazquez-Dzul
Email:  betovaz at gmail.com
Mobile:  (805) 444-0835
GVoice: (805) 768-4798
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110120/222e39fc/attachment.htm>