[rt-users] Auto-own?

[Kris Germann]

Just wondering if there is a way to give the ticket to a RT user account as
soon as they open it, rather than leaving it up to them to 'Take' it?

 

Also, I'm running this report here: Created < '3 days ago' AND ( Status !=
'rejected' OR Status != 'resolved' ) , which works for now, but is there a
way to tell what this query does (how many tickets are < 3 days), but also
tell me how old they actually are?

 

Thanks

 

Kris Germann

Fibernetics Corporation

 

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