[rt-users] new status not available

[Kevin Falcone]

On Fri, Jan 28, 2011 at 09:58:55AM -0800, Kenneth Crocker wrote:
>    Also, I may be wrong, but I think I remember reading something about adding "inactive"
>    statuses causes a problem for some RT routines. 

What problems are these?  I'm not aware of any.

As observed by another user, the problem is that the Status is too
long to fit in the database field in 3.8.

-kevin

>    "Active" is OK, as I've added a couple myself
>    and all works well.
> 
>    Kenn
>    LBNL
> 
>    2011/1/28 Bj*rn Schulz <[1]bjoern.schulz at desy.de>
> 
>      Hi all,
> 
>      my rt is a rt3.8.7
> 
>      I've a problem with a new status.
>      I've implement two new status
>      'certified' and 'not_certified'
> 
>      RT_Siteconfig:
>      ...
>      Set(@ActiveStatus, qw(new open stalled));
>      Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
>      deleted));
>      ...
> 
>      I can change the status of a ticket to 'certified'
>      but not to 'not_certified'.
> 
>      Error message:
>      Ticket 6073: Illegal value for Status
> 
>      Any help is appreciated.
> 
>      Cheers,
>      Bj*rn
> 
> References
> 
>    Visible links
>    1. mailto:bjoern.schulz at desy.de
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