[rt-users] HTML attachment - transaction has no content

[Mark Regensberg]

Hi List

We are running 3.8.8 on Debian/mod_perl/Perl v5.10

Our RT instance has been working for some time - we now have a queue where HTML/rich text emails (outbound) are preferred for a variety of reasons. 

When an HTML /reply/ to correspondence is sent out with an attachment, the correct scrip fires (On Correspond Notify Requestors and Ccs) however the requestor receives a "This transaction appears to have no content" email with the attachment.

The ticket history shows the same, i.e. the HTML body portion has been dropped. Excerpt below. Content type is text/plain, but I have no idea where this is set for outbound mails.

I have trawled the lists, docs and wiki and seen a few references to (what appears to be a) this bug, but I can't work out if this is a current bug or if we aren't handling/configuring something correctly.

any ideas appreciated.

--Mark

From the ticket history:

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: **cut**
To: **cut**
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Fri, 28 Jan 2011 16:46:11 +0200
RT-Attachment: 19739/277018/184165
RT-Attachment: 19739/277018/184166
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit

This transaction appears to have no content


From the logs:

[Fri Jan 28 14:46:11 2011] [info]: <rt-3.8.8-17751-1296225971-1977.19739-6-0@**cut**> #19739/277018 - Scrip 6 On Correspond Notify Requestors and Ccs (/opt/rt3/bin/../lib/
RT/Action/SendEmail.pm:300)
[Fri Jan 28 14:46:11 2011] [info]: <rt-3.8.8-17751-1296225971-1977.19739-6-0@**cut**> sent  To: ***cut*** (/opt/rt3/bin/../lib/RT/Action/SendEmail.p
m:331)