[rt-users] Ticket Lifetime Report

[Christian Loos]

The RT guys also work on something similar.
Have a look at the 4.2/date-time-improvements-in-charts branch at github:
https://github.com/bestpractical/rt/commits/4.2%2Fdate-time-improvements-in-charts

-Chris

Am 01.07.2011 18:28, schrieb Ryan Frantz:
> Fellow Users,
> 
> I've written a short script that will generate a simple report
> illustrating the lifetime of resolved tickets.  It's useful for
> determining if your support desk is meeting service levels (i.e. tickets
> resolved in <= 7 days).  I plan on taking it further in the near future
> including adding email support and integrating it into the web
> interface.  For now, you can see/get the code
> at http://requesttracker.wikia.com/wiki/Ticket_Lifetime_Report.
> 
> Ryan Frantz
> Technical Services Director
> InforMed, LLC
> 410-972-2025 x2131
> ryanfrantz at informed-llc.com
> 
> 
> 
> --------
> 2011 Training: http://bestpractical.com/services/training.html