[rt-users] Search based on User CF's

[ktm at rice.edu]

On Wed, Jul 06, 2011 at 02:30:44PM +0200, Bart wrote:
> Hi,
> 
> I'm having some trouble with searching in RT, we have a situation where we
> want the ability search on user CF's.
> 
> What I'm seeing is that I can only select fields that are in a ticket. I'd
> need requestor-->CF.SomeCF like it's possible to do Requestor-->organization
> in the search form.
> What would be the best way for achieving this?
> 
> I'm using RT 4, the place where I'm trying the search is on the "new search"
> page.
> 
> Best regards,
> 
> Bart

Hi Bart,

Since user information is always changing, we set some ticket custom fields
with the values we need about the user at the ticket creation time. This gives
us a snapshot of the world at the time the ticket was created and it also
allows us to search appropriately.

Cheers,
Ken