[rt-users] Creating overlay for User.pm with the aim to share mail address within more than one user

[Thomas Sibley]

On 07/07/2011 05:01 AM, Manolo Cotallo wrote:
> I've just coded an overlay for Users.pm that doesn't perform unique
> email validation. My aim is that some users can share an email address
> (mail list) so that people belonging to a team can receive all
> notifications dealing with one ticket, and if the owner is out of work
> place, another one people in the team can attend that request.

Why can't you simply add each user (with their own email address) to a
group and add that group as an AdminCc to appropriate tickets/queues so
they get all the notifications?

> RT Database schema seems to allow this (email is not a primary key,
> and there aren't defined unique indexes for this record column).
> 
> Does anyone know if this is a potential damage to the structure of RT?
>  Can something be broken if we follow this approach?

This is bound to break RT in horrible ways.  I strongly suggest you
don't do it.

Thomas