[rt-users] rt4: edit search to display resolved tickets

Kevin Falcone falcone at bestpractical.com
Thu Jul 7 15:57:23 EDT 2011


On Thu, Jul 07, 2011 at 09:46:49PM +0200, Gregor Binder wrote:
> thanks for the hint but these don't change the default behavior for
> the searchfield thats in the upper right corner. to search for
> "someticket resolved" are also no solution because we need to search
> always for tickets in the whole lifecycle.

As I mentioned in #rt - there's a config option for that in RT4

-kevin

> 
> ----- Original Message -----
> > From: "Michael Steen" <michael.steen at livetext.com>
> > To: "Gregor Binder" <gregor.binder at gmx.net>
> > Sent: Thursday, 7 July, 2011 7:19:36 PM
> > Subject: Re: [rt-users] rt4: edit search to display resolved tickets
> > 
> > You probably want to look at how to save a search, then how to edit
> > your RT At A Glance screen on the wiki
> > 
> > http://requesttracker.wikia.com/wiki/ManualSearchTickets
> > 
> > 
> > On Wed, Jul 6, 2011 at 4:11 PM, Gregor Binder < gregor.binder at gmx.net
> > > wrote:
> > 
> > 
> > hi,
> > 
> > how can i edit the search in the upper right to display all tickets
> > also resolved?
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