[rt-users] Graph and Dashboards by email

Raphaël MOUNEYRES raphael.mouneyres at sagemcom.com
Fri Jul 8 03:04:25 EDT 2011


Hi,

the email stay in the internal network of the company. From RT to SMTP 
sever then to mail clients.
Both server and mail client accept html email, and looking at the email in 
text, i can see that everything is kept es RT sent it.
Only Lotus Notes won't display PNG images, so i did the previous mentioned 
patch to have pie chart/Bar graphs working.
thanks for your answer.

Btw, i've just finished translating the UserWebuide to french, soon to 
publish here.

Raphaël MOUNEYRES




Kenneth Crocker <kfcrocker at lbl.gov> 
Envoyé par : rt-users-bounces at lists.bestpractical.com
07/07/2011 18:51

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rt-users at lists.bestpractical.com
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Re: [rt-users] Graph and Dashboards by email






Raphael,

No it isn't. I have some graphs I send out in a dashboard and they all 
look fine. The only problem I've had with dashboards is the "No Limit" 
option doesn't really work and the output gets dropped after a certain 
number of lines. The graphs show up fine (I'm still in 3.8.7).

Two considerations, your email provider (Gmail, etc.) may not like the 
html or whatever format you are sending and it has to be configured for 
that type of info. Maybe it wants text only. The other consideration is 
what you might have to do to RT to configure output in email to make 
graphs display inline. I really don't know as I haven't had to look into 
anything like that as yet.

Hope this helped.

Kenn
LBNL

2011/7/7 Raphaël MOUNEYRES <raphael.mouneyres at sagemcom.com>

Hi, 
still using RT 3.8.8 ;) 

i have included multiple Queries to a dashboard, including 2 graphs : A 
pie chart one , and a tickets relationship one 
This dashboard is correctly displaying all my queries (tables & graphs) 
inside RT webUI. 
But when sending this dashboard on email, the graphs aren't displayed 
(i've got a small red box with a cross instead , meaning image not 
available)... 
our mail client is Lotus Notes. 
Is it normal ?

Raphaël
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#
" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S'ils ne vous sont
pas destinés, nous vous signalons qu'il est strictement interdit de les
divulguer, de les reproduire ou d'en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d'en
informer l'expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont attachés."


                               ******

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
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sender immediately and delete this e-mail and all attached documents
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