[rt-users] Address field behavior with RT 4.0.1 upgrade

Max Hetrick maxhetrick at verizon.net
Tue Jul 12 15:20:32 EDT 2011


On 7/12/2011 2:18 PM, Max Hetrick wrote:
> We just upgraded to RT 4.0.1 and we've noticed that when creating or
> editing tickets, the Requestor, Cc, and Admin Cc field seems to have
> remember any e-mail address which has been part of any ticket somewhere
> along the line.
>
> How do you disable this behavior? We really don't want auto-search and
> completion for these fields. The main reason is that we use RT
> internally and limit access from the outside world to our RT queues.
> It's extremely easy to add addresses to these fields now that it seems
> to pick up any e-mail address in the system.
>
> Is it possible to turn this off within RT so it's not seeming to collect
> e-mail addresses in this fashion?

Ok, so I found where this is a new feature with the 4.0.1 release. I see 
where to adjust what fields and how you want the fields to behave.

But, I see no place or how to make this go back to the old way of a 
"text" field.

Regards,
Max




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