[rt-users] Error when receiving emails from external (e.g. gmail) accounts

[Gerrard Leach]

Hello,
I have recently come to own our RT deployment and have little knowledge of the software, I have just purchased and started reading the RT Essentials book. Additionally, I have searched the archives where one person has detailed this error message on a non-production system where a number of tables were cleared out.

We are receiving an error when non-corporate user accounts send email to our help desk within our production system.

We are using version 3.8.7 and are seeing the following error when these emails are received.

This sounds permissions related somehow.
Thanks for any help you can provide.
Gerrard
___________________________________________________
RT server error.

The RT server which handled your email did not behave as expected. It
said:

Can't call method "HasRight" on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1277.

Stack:
[/opt/rt3/bin/../lib/RT/User_Overlay.pm:1277]
[/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:1223]
[/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:1188]
[/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:635]
[/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:484]
[/opt/rt3/bin/../lib/RT/Interface/Email.pm:1560]
[/opt/rt3/bin/../lib/RT/Interface/Email.pm:1377]
[/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]

"|/etc/smrsh/rt-mailgate --queue IT --action correspond --url http://rt.domain.com/"... Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old
Download (untitled)
message/delivery-status 456b
Reporting-MTA: dns; rt.domain.com
Arrival-Date: Thu, 14 Jul 2011 14:46:22 -0400

Original-Recipient: rfc822;btiit at domain.com
Final-Recipient: RFC822; btiit at rt.domain.com
X-Actual-Recipient: X-Unix; |/etc/smrsh/rt-mailgate --queue IT --action correspond --url http://rt.domain.com/
Action: delayed
Status: 4.2.0
Diagnostic-Code: X-Unix; 75
Last-Attempt-Date: Thu, 14 Jul 2011 19:51:38 -0400
Will-Retry-Until: Tue, 19 Jul 2011 14:46:22 -0400