[rt-users] Apache errors after installing RT4

[Raghavendra Lal Kalyankar]

Chnaging the Subject Line to the appropriate issue:

Kevin and Others,

After fighting for few days on the below issue, I thought of changing the OS to OpenSUSE and get a successful RT4 installation. As luck would have it, I got the installation completed successfully, including intializing the database. However, while configure httpd.conf file, I came to know that bin/webmux.pl is required for instantiating Apache. But, RT4, by default did not install webmux.pl inside the bin folder. It only had the below files inside the bin directory.

-rwxr-xr-x 1 root rt   14792 Jul 18 12:33 rt-mailgate
-rwxr-xr-x 1 root rt   77405 Jul 18 12:33 rt
-rwxr-xr-x 1 root rt   13922 Jul 18 12:33 rt-crontool
-rwxr-xr-x 1 root root 12659 Jul 18 12:38 rt-mailgate.in
-rwxr-xr-x 1 root root 12173 Jul 18 12:38 rt-crontool.in


I wanted to test if RT 3.8 will have webmux.pl, mason_handler.fcgi and other files and so I just decompressed the tar to find the files existing inside the bin/ folder.

-rwxr-xr-x 1 root root  8017 Jul 18 12:38 mason_handler.svc.in
-rw-r--r-- 1 root root  8024 Jul 18 12:38 mason_handler.svc
-rwxr-xr-x 1 root root  2476 Jul 18 12:38 mason_handler.scgi.in
-rwxr-xr-- 1 root root  2485 Jul 18 12:38 mason_handler.scgi
-rwxr-xr-x 1 root root  3119 Jul 18 12:38 mason_handler.fcgi.in
-rwxr-xr-x 1 root root  3126 Jul 18 12:38 mason_handler.fcgi
-rw-r--r-- 1 root root  7113 Jul 18 12:38 fastcgi_server.in
-rwxr-xr-x 1 root root  5356 Jul 18 12:38 webmux.pl.in
-rwxr-xr-x 1 root root  5346 Jul 18 12:38 webmux.pl
-rwxr-xr-x 1 root root  5524 Jul 18 12:38 standalone_httpd.in



I know that simply copying these files to my RT4 installation will not work but I still copied it and got the below apache errors when I try to browse the site (yeah..the site is giving 500 error)

[Tue Jul 19 05:34:24 2011] [error]: For the WebPath config option, use the empty string instead of / (/opt/rt4/bin/../lib/RT/Config.pm:606)
[Tue Jul 19 05:34:24 2011] [crit]: Can't locate object method "new" via package "RT::Interface::Web::Handler" at /opt/rt4/bin/webmux.pl line 151. (/opt/rt4/bin/../lib/RT.pm:340)
[Tue Jul 19 05:34:24 2011] [crit]: Can't locate object method "new" via package "RT::Interface::Web::Handler" at /opt/rt4/bin/webmux.pl line 151.
Compilation failed in require at /opt/rt4/bin/mason_handler.fcgi line 54. (/opt/rt4/bin/../lib/RT.pm:340)
Can't locate object method "new" via package "RT::Interface::Web::Handler" at /opt/rt4/bin/webmux.pl line 151.
Compilation failed in require at /opt/rt4/bin/mason_handler.fcgi line 54.

Any help on getting my new site up and running is higly appreciatable.

Thanks
Raghu

________________________________________
From: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] on behalf of Kevin Falcone [falcone at bestpractical.com]
Sent: Monday, July 18, 2011 8:42 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Initilizing database: Coredata Inserting Step failing (Rights not Granted Error) on Fedora Core 15

On Sat, Jul 16, 2011 at 04:24:47PM +0000, Raghavendra Lal Kalyankar wrote:
>    Hi
>
>    From the last few days, I am struggling hard to deploy RT on Fedora 15 box as I am still a
>    beginner in linux environment. At last, I could install all the pre-requisites for RT and made
>    sure to resolve all dependencies. However, I am unable to intiliaze the database after the
>    install.
>    It is failing at
>
>    RT::Handle::InsertInitialData('RT::Handle=HASH(0xab35f98)') called at sbin/rt-setup-database
>    line 261
>            main::action_coredata('action', 'init', 'skip-create', 1, 'dba', 'root') called at
>    sbin/rt-setup-database line 197 (/usr/share/perl5/Carp.pm:65)
>    Couldn't finish 'coredata' step.
>
>    ERROR: System error. Right not granted.

Please show the command you ran to generate this.

Please also show the results of a standard make initdb command.

-kevin

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