[rt-users] Sending Reminder E-Mails

Kevin Falcone falcone at bestpractical.com
Tue Jul 19 11:10:34 EDT 2011


On Mon, Jul 18, 2011 at 06:59:15PM -0700, Tim Gustafson wrote:
> I've been perusing through a Google search about having RT send
> reminder e-mails and I've found some things that are rather dated and
> none of them seem to exactly achieve what I want, so I thought I'd
> check with the list to see if there is anything I'm not finding.

> 
> What I'd like to do is send one reminder e-mail per day to each user
> about tickets that are unowned but that exist in queues that they have
> access to. So, each user should get one e-mail each day that lists all
> the unowned tickets that are in queues that they have access to take.

Sounds like something that would be perfect as a Dashboard with a
daily subscription

-kevin
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