[rt-users] One-Time CC Not Sending

Matt Brennan brennanma at gmail.com
Wed Jul 20 15:58:28 EDT 2011


Good Day,

  I am having an issue where the One-Time CC doesn't seem to be
working on any of my queues. I have confirmed I have the follow
scrip's installed globally:

On Correspond Notify Other Recipients with Template Correspondance
On Comment Notify Other Recipients as Commant with Template Correspondance

No matter what I try, it won't CC. It does log RT-Send-CC on the
message with the proper address but doesn't record an outgoing message
to the user.

Thanks,
Matt



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