[rt-users] Suppressing priority messages

Jason Brown jason.brown at millbrookprinting.com
Fri Jul 22 08:59:05 EDT 2011


Hello all,
     We have a RT escalation script which is run every hour to increase 
the priority level of a ticket.  In doing so, it creates a lot of noise 
within the work order itself, placing "Enoch Root - Priority changed" 
everytime its increased.  I was wondering if its possible to suppress 
those messages?

RT version: 4.0.1

Thanks,
Jason



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