[rt-users] Suppressing priority messages

[Jason Brown]

Thanks Kevin, that fixed my issue.

On 07/22/2011 09:53 AM, Kevin Falcone wrote:
> On Fri, Jul 22, 2011 at 09:15:22AM -0400, Jason Brown wrote:
>>     Here is the code, I believe this was custom written by a previous employee:
> Read the docs for EscalatePriority vs LinearEscalate (you can perldoc
> the .pm files in your RT tree).
>
> LinearEscalate can be silent, but uses a different algorithm.
>
> If you can't change algorithms, you can port the features of
> LinearEscalate to EscalatePriority and send in a patch
>
> -kevin
>
>>   #!/usr/bin/perl
>>
>>   use strict;
>>
>>   use warnings;
>>
>>   # Points to the RT4 library
>>
>>   use lib ("/opt/rt4/lib","/opt/rt4/local/lib");
>>
>>   my $crontool = "/opt/rt4/bin/rt-crontool";
>>
>>
>>   package RT;
>>
>>   use RT::Interface::CLI qw(CleanEnv);
>>
>>   #Clean our the environment
>>
>>   CleanEnv();
>>
>>   # Load the RT configuration
>>
>>   RT::LoadConfig();
>>
>>   # Initialise RT
>>
>>   RT::Init();
>>
>>   my $queues = new RT::Queues($RT::SystemUser);
>>
>>   $queues->LimitToEnabled();
>>
>>   while (my $queue = $queues->Next) {
>>
>>       my $queuename = $queue->Name;
>>
>>       system("$crontool --search RT::Search::ActiveTicketsInQueue " .
>>
>>              "--search-arg \"$queuename\" ".
>>
>>              "--action RT::Action::EscalatePriority");
>>
>>   }
>>
>>   $RT::Handle->Disconnect();
>>
>>   exit 0;
>>
>>     On 07/22/2011 09:04 AM, Kevin Falcone wrote:
>>
>>   On Fri, Jul 22, 2011 at 08:59:05AM -0400, Jason Brown wrote:
>>
>>   Hello all,
>>       We have a RT escalation script which is run every hour to
>>   increase the priority level of a ticket.  In doing so, it creates a
>>   lot of noise within the work order itself, placing "Enoch Root -
>>   Priority changed" everytime its increased.  I was wondering if its
>>   possible to suppress those messages?
>>
>>   Without knowing what the script does, that's hard to say.
>>   One of the RT::Actions available to rt-crontool has a "skip the
>>   transaction" message, the other doesn't.  If you've written custom
>>   code, you can steal the skipping code from the correct RT::Action
>>
>>   -kevin
>>
>>
>>
>>   --------
>>   2011 Training: [1]http://bestpractical.com/services/training.html
>>
>> References
>>
>>     Visible links
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>> --------
>> 2011 Training: http://bestpractical.com/services/training.html
>
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
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