[rt-users] Unable to transfer tickets to a queue with a different lifecycle

[Ian Roy]

> From: Alex Vandiver [mailto:alexmv at bestpractical.com]
> Sent: Friday, July 22, 2011 10:02 AM
> To: Ian Roy
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Unable to transfer tickets to a queue with a different
> lifecycle
> 
> On Thu, 2011-07-21 at 20:57 -0600, Ian Roy wrote:
> I've made the changes that you mentioned, but I'm still getting the
>error.
> 
> It would be handy if you could clarify the positioning of this code.
> Does the above need to be located in the definition of swdev or
>default?
> 
> Neither:
> 
> Set(%Lifecycles,
>     default => {
>         initial  => [ 'new' ],
>         active   => [ 'open', 'stalled' ],
>         inactive => [ 'resolved', 'rejected', 'deleted' ],
>         # ...
>     },
> 
>     swdev => {
>         initial  => [ 'Created' ],
>         active   => [ 'InDevelopment' ],
>         inactive => [ 'Completed' ],
>         # ...
>     },
> 
>     __maps__ => {
>         'swdev -> default' => {
>             'Created'       => 'new',
>             'InDevelopment' => 'open',
>             'Completed'     => 'resolved',
>             # ...
>         },
>     },
> );
> 
>  - Alex

That worked perfectly.  Thank you.