[rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.

Kevin Falcone falcone at bestpractical.com
Tue Jul 26 10:10:38 EDT 2011


On Mon, Jul 25, 2011 at 06:48:16PM -0500, Scott wrote:
> On 07/25/2011 06:15 PM, Kevin Falcone wrote:
> >select * from CustomFields where Name = 'CF Name';
> >
> 
>         ID NAME                                               TYPE
> RENDERTYPE  MAXVALUES PATTERN      REPEATED VALUESCLASS
> BASEDON
> ---------- --------------------------------------------------
> ------------------------- ---------- ---------- ----------
> ---------- --------------- ----------
>         51 Executive Description - Admin only
> Wikitext                                      1
> 0
> 
> DESCR  SORTORDER LOOKUPTYPE                   CREATOR CREATED
> LASTUPDATEDBY LASTUPDAT   DISABLED
> ----- ---------- ------------------------- ---------- ---------
> ------------- --------- ----------
>                0 RT::Queue-RT::Ticket              32 23-FEB-11
> 22 25-JUL-11          0

Unfortunately, setting up a CF like this with a very basic user who
can see and modify it, I can't replicate the one-line failure on IE9
or FF5.

Something must be chunking the data so that RT sees it as 3 updates
(one per line) instead of one blob of test.

You may wish to try and capture data on the wire to compare between
your browser and the windows browser.  You may also want to try logged
in as your user on the affected machine.

-kevin
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