[rt-users] LDAPImport bug with RT-Authen-ExternalAuth

[Shawn M Plummer]

Sorry for the delay in responding to this.

> 
> They are compatible, but it's entirely possible that you have some
> crufty user data.
> 
> Do you already have a user whose Name and EMailAddress are both
> NAME at geneseo.edu ?
> 

I do not.

> If you log in as this user, can RT-Authen-ExternalAuth find and
> authenticate this user?
> 


I created a new user in AD that I knew would not be in RT and that I would know the username and password. It does appear that ExternalAuth cannot create a new user but it seems to be authenticating existing user just fine.

Relevant logs:
[Wed Jul 27 16:08:09 2011] [warn] [client 137.238.60.9] mod_fcgid: stderr: [Wed Jul 27 20:08:09 2011] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: 0, EmailAddress: , Gecos: rttestuser, Name: rttestuser, Privileged: 0 (/opt/rt4devel/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536), referer: https://rtdevel.geneseo.edu/
[Wed Jul 27 16:08:09 2011] [warn] [client 137.238.60.9] mod_fcgid: stderr: [Wed Jul 27 20:08:09 2011] [error]: Couldn't create user rttestuser: Could not set user info (/opt/rt4devel/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:129), referer: https://rtdevel.geneseo.edu/
[Wed Jul 27 16:08:09 2011] [warn] [client 137.238.60.9] mod_fcgid: stderr: [Wed Jul 27 20:08:09 2011] [error]: FAILED LOGIN for rttestuser f, referer: https://rtdevel.geneseo.edu/
[Wed Jul 27 16:08:09 2011] [warn] [client 137.238.60.9] mod_fcgid: stderr: rom 137.238.60.9 (/opt/rt4devel/sbin/../lib/RT/Interface/Web.pm:655), referer: https://rtdevel.geneseo.edu/


I have had no issue logging in as myself, using my AD password. Granted my account already existed.

Any idea why external auth would be able to authenticate existing users but fail to create new users?



~~~~~~~~~~~~~
Shawn Plummer
Systems Manager
CIT SUNY Geneseo
"The mind can make substance, and people planets of its own with beings brighter than have been, and give a breath to forms which can outlive all flesh." -Lord Byron