[rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.

Kevin Falcone falcone at bestpractical.com
Wed Jul 27 18:43:14 EDT 2011


On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote:
>    I logged in to rt with the other users' browser (on their pc) and was able to
>    to add several lines of text.  I then asked another power user to try to add
>    a line of data and she was able as well (all the lines were preserved).  So
>    there definitely a acl type issue going on here.  Is there a new right I need to
>    add?

What rights do they have and how are they assigned?
SeeCustomField/ModifyCustomField granted on the CustomField to a group
that the user was in (and the user's only other rights were ShowTicket
and CreateTicket on that single queue).

I went with a very trivial configuration, the hard part is likely to
be understanding your rights configuration

-kevin
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